Devora
Devora Modern IT Solutions
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Delivery & Support Standards

Service Level Policy (SLA)

Committed to transparency, delivery timelines, and dependable warranty support.

Our Service Policy outlines how Devora conducts development milestones, deployment procedures, bug fixing warranties, and ongoing software maintenance for educational and commercial institutions.

1. Development & Delivery Lifecycle

Every project follows a defined engineering timeline: Requirements Finalization, UI Wireframing, Backend Programming, Staging Server Testing, and Production Migration. Delivery dates are subject to timely approvals, domain access, and payment milestones from the client.

2. Post-Launch Technical Warranty

Devora provides a complimentary bug-fix warranty period (standard: 30 to 90 days depending on the selected pricing tier) following final go-live deployment. This covers:

  • Code Inconsistencies: Fixing errors or bugs stemming directly from our custom code.
  • Responsive Breakages: Addressing layout flaws across modern mobile, tablet, and desktop screens.
  • Database Indexing: Verifying SQL query speeds and database connection stability.
3. Third-Party API & Hosting Boundaries

Devora integrates standard external services (WhatsApp Cloud APIs, SMS Gateways, Payment Processors, cPanel/VPS Servers). Any interruptions, tariff modifications, or policies instituted by these third-party providers remain outside our operational control.

4. Annual Maintenance Contracts (AMC)

Following the expiration of the warranty period, clients may enroll in an Annual Maintenance Contract (AMC) for regular automated backups, security patching, server updates, and priority developer telephone support.

Need technical assistance or wish to review your SLA agreement? Contact our support desk at contact@devora.in.